Question 1

What are my payment options?

Accepted Answer

We are able to take payments from most major credit and debit cards including American Express. We also offer ShopPay for a faster checkout.

Question 2

Missing Packages

Accepted Answer

Due to the size and weight of our items, we often pack in multiple boxes per order, which are shipped together. Occasionally these can be separated in transport. Please check the status of your delivery using the tracking number provided.

If you have not received the remaining items within 3 working days of the first delivery, then get in touch with our customer care team using the helpdesk on our website.

Question 3

Made to order products

Accepted Answer

All Wicked Brick products designed and individually made to order in our UK factory. We utilize advanced commercial laser cutters, printers, and other specialised techniques, combined with crystal clear acrylic and precision-cut vinyl, to create the highest quality display solutions.

Due to the nature of our hand craftsmanship our production lead time can be up to 6 weeks depending on demand.

Question 4

Can I pick my Limited Edition plaque number?

Accepted Answer

Unfortunately you are unable to pick your LE numbered plaque, this is completed by production in chronological order from purchase.

Question 5

Do you have a loyalty programme?

Accepted Answer

Yes, sign up to Wicked Brick rewards to earn 5 points for every £1 spent. Save up your points to be redeemed on future purchases. There are additional ways to earn including bonus points on your birthday or for leaving a product review. Full details can be found on our rewards page here.

Question 6

How do I opt out of email marketing?

Accepted Answer

Before you opt out of our emails, you can choose the type of communications you receive from us, to do this you can head to the preference page via the footer of our emails.

If you have changed your preferences and are still getting too many emails, or if you just want to unsubscribe, you can do this easily by opening one of our emails, scrolling to the bottom and using the unsubscribe link in the footer of the email and follow the steps as directed.

Question 7

Where is my order?

Accepted Answer

At Wicked Brick, most of our products are made to order in our Cambridgeshire workshop. Each item is crafted individually to ensure top quality and uniqueness.

Orders are typically manufactured and dispatched within 6 weeks, though lead times can vary during busy periods.

Our made-to-order process not only guarantees high quality but also minimizes waste, supporting our commitment to the environment.

Are you looking for more information?

Our team will be happy to help, please fill out our contact form linked below:

Click Here To Contact Us

Question 8

Christmas Cut Off

Accepted Answer

At Wicked Brick we mostly work on a 'made to order' basis where our product range is created individually as you order. This means that our workshop capacity fills up quickly at peak times.

To help us manage our deliveries & ensure you get the best service possible from us we are enforcing cut off dates throughout the festive period.

Important Dates:

We are closing our workshop for orders guaranteed for worldwide Christmas delivery on the 23rd October. If you are shopping for gifts please place your order before this date.

After this date, we will be offering our Ready to Ship & Christmas Shop collection comprising of festive favourites & best sellers allowing a final opportunity to secure a gift for December delivery. These products will be guaranteed for Christmas delivery until stock runs out.

Question 9

Do you offer Paypal?

Accepted Answer

At this time we do not offer Paypal.

Question 10

Missing item

Accepted Answer

We’re sorry to hear that you are missing items in your delivery. Whilst our teams pack each order individually, the order can be spread across several packages. Please ensure you have opened and checked all packages before getting in touch with our team.

If you are missing screws and cubes, please ensure that you unfold the sides of the box as these are tucked away to prevent them moving around.

Question 11

Lead Time

Accepted Answer

The majority of our products are sustainably created to order in house. This does mean that customers can expect to wait up to 6 weeks to receive their order. This can vary depending on seasonal demand & we aim to keep our customers as informed as possible as fluctuations occur.
This lead time applies to all products with the exception of our ready to ship range.

Question 12

Will you be releasing more sold out Limited Edition display solutions?

Accepted Answer

Sadly once a LE has sold out we will never restock that design, this enables us to keep the product exclusive & collectable within their own right, making them the perfect finishing touch to your overall display.

Question 13

How do your VIP reward tiers work?

Accepted Answer

VIP reward tiers unlock additional discounts & rewards when you reach certain point thresholds.
All subscribers are automatically entered into the Brone tier where you will receive 5% off your next order. Earn 1500 WB points to progress to Silver & 2,500 for Gold and even more rewards!

Question 14

Privacy Policy

Accepted Answer

Wicked Brick values your privacy. This Privacy Policy Statement explains how we collect, use, and protect your personal information read more here.

Question 15

United Kingdom

Accepted Answer

Orders arrive within 1-2 days after dispatch with improved tracking and secure shipping options.

At Wicked Brick, most of our products are made to order in our Cambridgeshire workshop. Each item is crafted individually to ensure top quality and uniqueness.

Whilst this means you are likely to wait an average of 6 weeks for your order.

Our made-to-order process not only guarantees high quality but also minimizes waste, supporting our commitment to the environment.

Items that are oversized come with an additional charge.

For order updates, use the support button at the bottom of this page.

Question 16

Christmas FAQs

Accepted Answer

FAQs

What makes Wicked Brick products great Christmas gifts?

Our display cases, stands, and accessories are the perfect addition to any collector’s home. Whether you're shopping for LEGO® enthusiasts, movie fans, or collectors of premium memorabilia, Wicked Brick offers a range of high-quality, beautifully designed solutions that help preserve and showcase their prized collections.

Do you offer gift-wrapping?

At this time, we do not offer gift-wrapping services. However, all of our products are carefully packed to ensure they arrive safely, ready for gifting. You can add a personal touch with your own wrap or holiday packaging to make your gift extra special.

What’s the last date I can order for Christmas delivery?

Unfortunately, our cut off for Christmas Made to Order products has passed. However, we do have a range of ready to ship products that will be available to purchase until 24th November

Can I send a gift directly to the recipient?

Absolutely! You can specify the recipient’s address at checkout. Just make sure to double-check the shipping address to avoid delays. We currently do not include prices in the package, making it easy to send directly to your gift recipient.

Are there any special Christmas promotions or discounts?

Yes! Stay tuned for holiday promotions on selected items. Join our mailing list to receive updates on special deals and product announcements to make your Christmas shopping even more exciting!

What is your holiday return policy?

We want you to feel confident with every purchase. For Christmas, we’ve extended our return policy. Orders delivered between November 15 and December 24 are eligible for returns through January 31st. Please see our return policy page for details on eligibility and steps to initiate a return.

How can I track my order?

Once your order has been shipped, you’ll receive an email with a tracking link. You can use this to monitor your order’s progress right up to delivery.

What if my gift arrives damaged?

We take every precaution to ensure safe delivery, but if a product arrives damaged, please contact our Customer Support Team via the Help Centre with your order number and photos of the item. We’ll work to resolve any issues quickly.

Can I order items that are out of stock for Christmas?

Due to high holiday demand, some items may sell out. If a product is out of stock, you can sign up to be notified when it becomes available, but we cannot guarantee availability for Christmas delivery on items that are out of stock. We also are unable to deliver Made to Order products in time for Christmas.

What if I have more questions?

Our Customer Support Team is ready to help. You can reach us via the Help Centre Monday to Friday from 9 AM to 5 PM (UK Time). We aim to respond within 24 hours during business days.

Question 17

Do you offer payment plans or credit?

Accepted Answer

At this time we do not offer any payment plan or credit options.

Question 18

My order is showing as delivered but I cannot find it

Accepted Answer

We understand how frustrating it can be when a delivery is not received when or where you expected it. Check your tracking information for proof of delivery or signatures for receipt of parcel.

Packages are often left in safe places where they are not easily found or seen. Please check places around your house that this could be, for example:- in or behind bins, sheds, garages, boxes, outbuildings, behind containers, bushes, plants, fences, etc.

Please also check with any other occupants of the property and any neighbours to ensure that this has not been taken in on your behalf.

Question 19

Ready to ship products

Accepted Answer

Our ready to ship range is made up of some of our fan favourite products & are available without the 6 week wait. These products are generally available for dispatch in 10 working days.

Question 20

Can I guarantee what number I am issued when I buy a Limited Edition display solution?

Accepted Answer

When purchasing a Limited Edition display solution from us, we recommend that you sign up for launch notifications, you can do this by visiting the product listing on our website (linked on our social media channels and in marketing emails) and hitting the “Notify Me” button. When the product goes live, our system will automatically send out a notification that the product is live. Most of the time, Limited Edition products launch on a Tuesday at 19:00 (GMT). This does not apply to all Limited Edition releases so do check the date on each one just in case!

Unique Limited Edition numbers are issued in the order they are purchased on our system, so be quick and make sure you get your order in as soon as possible. Although the number remaining is displayed on the product listing, there may be a slight delay when the number is updated each time a product is purchased. This means that we are unable to guarantee a specific number.

Question 21

How do I see my points or my tier?

Accepted Answer

You can view your points information by logging into your account here the Wicked Brick rewards centre will pop up on your screen and display your available points balance & offers available.

Question 22

Cookies Policy

Accepted Answer

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. For a full list of cookies we use please see our full cookie policy here.

Question 23

United States

Accepted Answer

All international orders are shipped via our trusted providers with detailed tracking. Delivery is expected within 4-6 days after dispatch, depending on location.

Individual product shipping costs can be found on each individual product page.

For orders with multiple items, shipping is calculated at the checkout.

Important Shipping Information

While we aim for timely shipping, unforeseen delays with our carriers can occur, so delivery times are not guaranteed.

International Shipping Disclaimer

You are responsible for any VAT, tariffs, duties, taxes, and customs fees required by your country. Please check with your local customs office to understand these costs before placing your order. Refused customs charges will result in your order being returned without a refund for shipping costs.

At Wicked Brick, every product is made to order in our Cambridgeshire workshop, crafted individually to ensure top quality and uniqueness.

Whilst this means you are likely to wait an average of 6 weeks for your order.

Our made-to-order process not only guarantees high quality but also reduces waste, supporting our commitment to sustainability.

For order updates, please use the support button at the bottom of this page, and our team will assist you promptly

Question 24

A Guide to Gift Cards

Accepted Answer

This holiday season, we’re excited to offer both physical and digital gift card options for our customers. Whether you’re looking to add a thoughtful touch to a gifted collectible or want a convenient way to share a Wicked Brick experience, we have options to suit every need.

Here’s everything you need to know about purchasing and using gift cards.

Gift Card Options

For UK Customers:

Digital Gift Card: Delivered straight to your email, our digital gift card is perfect for last-minute gifts or those who prefer a convenient, eco-friendly option. Simply forward the email or print it to share with your loved ones.
Physical Gift Card: Our beautifully designed physical gift card adds a special touch to your gift-giving. Ideal for wrapping with a collectible or placing inside a holiday card, this option is ready to be gifted right out of the box.

For International Customers:

Digital Gift Card: Available globally, our digital gift card option is the perfect way to gift Wicked Brick to friends and family worldwide. Please be aware that digital gift cards are treated as currency, and the redeemable balance may fluctuate slightly due to live conversion rates.

How to Use Your Digital Gift Card

Receive Your Gift Card: When you purchase a digital gift card, you (or the recipient) will receive an email with a unique gift card code.
Shop on WickedBrick.com: Browse our collections and add the desired items to your cart.
Enter Your Gift Card Code at Checkout:
- At the checkout page, look for the Gift Card or Discount Code field.
- Enter your unique gift card code and click Apply.
- The gift card amount will be automatically deducted from your order total.
Complete Your Purchase: If there’s any remaining balance, you can pay the rest using your preferred payment method.

Tips for Using Digital Gift Cards

Partial Use: If your order total is less than the balance on your gift card, the remaining balance will be saved for future purchases. You’ll be able to use the same gift card code again until the balance reaches zero.
Check Your Balance: To check your gift card balance, click the link in your original gift card email.
Currency Conversion: For international customers, please note that gift card values may fluctuate based on live currency conversion rates.

Additional Information

Gift cards can be used with other discounts or promotions unless stated otherwise.
If you encounter any issues during checkout, feel free to reach out to our Customer Support team for assistance.
Gift cards are non-refundable and cannot be exchanged for cash

Question 25

My item is faulty, what are my options?

Accepted Answer

We take pride in the manufacturing of our products & aim to deliver great quality every time. However, if you do receive a faulty product our customer care team are on hand to help resolve the problem as quickly as possible. Please ensure that when you receive an order from us you unpackage & check the item straight away, reporting any damage within 7 days of receipt. You can report your faulty item through the help centre here, be sure to include photos of the damage.

Question 26

Mixed item orders

Accepted Answer

Should your order contain a combination of ready to ship & made to order products your order will be dispatched once the made to order item is ready for shipping. Unfortunately, at this time we do not offer split shipments.

Question 27

Retired Products

Accepted Answer

From time to time we retire our products, this is generally due to a lack of demand in the market.

These products are no longer available for purchase.

Question 28

I’ve forgotten my password how do i reset it

Accepted Answer

You can reset your password by clicking the ‘Forgot your password?’ link next to the orange sign in button. Alternatively head straight to reset using this link

Question 29

Promotional T&Cs

Accepted Answer

From time to time the team at Wicked Brick may run promotions across the store.
For full details on our events please see our promotional page here

Please note: Wicked Brick Ltd reserves the right to amend or withdraw promotions at any point without prior notice.

Question 30

Europe

Accepted Answer

All international orders are shipped via our trusted providers with detailed tracking. Delivery is expected within 4-6 days after dispatch, depending on location.

Individual product shipping costs can be found on each individual product page.

For orders with multiple items, shipping is calculated at the checkout.

Important Shipping Information

While we aim for timely shipping, unforeseen delays with our carriers can occur, so delivery times are not guaranteed.

International Shipping Disclaimer

You are responsible for any VAT, tariffs, duties, taxes, and customs fees required by your country. Please check with your local customs office to understand these costs before placing your order. Refused customs charges will result in your order being returned without a refund for shipping costs.

At Wicked Brick, every product is made to order in our Cambridgeshire workshop, crafted individually to ensure top quality and uniqueness.

Orders are typically manufactured and dispatched within 6 weeks, though lead times can vary during busy periods.

Our made-to-order process not only guarantees high quality but also reduces waste, supporting our commitment to sustainability.

For order updates, please use the support button at the bottom of this page, and our team will assist you promptly

Question 31

Can I return my items?

Accepted Answer

We’re sorry to hear that you need to return your items. If you wish to return your item because you no longer want it, and you are within 30 days of the delivery date, get in touch with the customer service team using the helpdesk on our website..

Please return your item in its original condition. By original condition, we mean you’ve kept all original packaging and labels in good condition, you haven’t used the product and the product still has the original protective film intact.

When returning an item, please make sure you enclose your order details to ensure the return is processed accurately and swiftly.

You will be required to pay for the shipping costs and we will refund you the cost for your order once we have received and processed the package in our returns department. Once your item has been processed, it takes around 5 working days to process refund payments.

Our returns address is - Wicked Brick Ltd, Returns Department Unit C Broad Lane Cottenham Cambridge CB24 8SW

Question 32

Our Commitment to Sustainability

Accepted Answer

We operate a minimal waste policy by only producing products on a pre-order basis, this allows us to hold minimal inventory & not send unsold products to landfill. We work hard to reuse any scrap acrylic by turning them into other products & free gifts to give back to the community.

We are committed to achieving 100% recyclable packaging by 2026 and are actively redeveloping our packaging materials to meet this goal. As part of this initiative, we are phasing out bubble wrap in favor of recycled foam that can be conveniently disposed of in your household recycling bins.

Question 33

How do I access my account?

Accepted Answer

Access your Wicked Brick account through the ‘My Account’ button in the top right hand side of the screen. Here you can update your personal information & view your order history.
Head straight to your account using this link

Question 34

Affiliates Programme

Accepted Answer

We are always on the lookout for exciting new creators to work with, do you have a passion for telling stories and creating high quality content? Do you have a community filled with avid collectors ready to elevate and enhance their displays? If this sounds like you then please get in touch! You can apply to become a member of our affiliate scheme via the portal linked here, if you are successful, we’ll be in touch soon.

What does it take to become an affiliate?

We look at every affiliate opportunity individually and assess our audience compatibility on a case by case basis. We are open to working with creators on any platform however our main focus is Instagram at this time. We’re looking for high quality videography, passionate delivery and an engaged audience. Most importantly though, we want to see innovative content that tells a story.

Follower count isn’t something we look at as a main factor but a following of at least 10,000 followers on your chosen platform would be an ideal starting point.

If you don't quite meet our requirements right now, keep up the hard work and make sure to get in touch in the future. Make sure to tag us in any posts that feature our products as we’re always sharing fan content on our social media platforms!

What's in it for me?

Our affiliate programme pays out a commission on tracked purchases made via your dedicated affiliate link. The more purchases made, the more you’ll earn!

We also regularly send out displays to our affiliates in exchange for content and coverage of our latest releases. If you meet our minimum requirements and have an innovative content idea, please pitch it to us!

Question 35

Rest Of The World

Accepted Answer

All international orders are shipped via our trusted providers with detailed tracking. Delivery is expected within 4-6 days after dispatch, depending on location.

Individual product shipping costs can be found on each individual product page.

For orders with multiple items, shipping is calculated at the checkout.

Important Shipping Information

While we aim for timely shipping, unforeseen delays with our carriers can occur, so delivery times are not guaranteed.

International Shipping Disclaimer

You are responsible for any VAT, tariffs, duties, taxes, and customs fees required by your country. Please check with your local customs office to understand these costs before placing your order. Refused customs charges will result in your order being returned without a refund for shipping costs.

At Wicked Brick, every product is made to order in our Cambridgeshire workshop, crafted individually to ensure top quality and uniqueness.

Orders are typically manufactured and dispatched within 6 weeks, though lead times can vary during busy periods.

Our made-to-order process not only guarantees high quality but also reduces waste, supporting our commitment to sustainability.

For order updates, please use the support button at the bottom of this page, and our team will assist you promptly

Question 36

Can I order replacement parts?

Accepted Answer

Wicked Brick Ltd makes every effort to ensure that goods arrive in perfect condition. On the occasions where this does not occur, we ask that you raise a support ticket through our website within 48 hours of delivery. Pictures of the outer box should be provided, along with images of the product showing the extent of the damage.

As all products are bespoke, on occasion manufacturing faults can occur. If you are not happy with your purchase, simply return your order within 30 days of receipt, unused, unopened, in its original condition and packaging.

Please enter a support ticket including your order number, item SKU, all information regarding the replacement needed, please also include any photos of errors or damage with your product.

If you have damaged your item after this timeframe and wish to purchase a replacement please contact us via our support ticket.

How long will it take for me to receive my replacement? Once a replacement has been confirmed this will be shipped within 2 working weeks.

Question 37

Do your displays require assembly?

Accepted Answer

All of our products come in kit form and easily click together. For some, you may need to tighten a few screws, if your product has a vinyl sticker you will need to apply this carefully. And in return, you’ll get a sturdy and secure display. We ensure to include instructions within each delivery as well as within our product pages.

Question 38

How do I leave a review?

Accepted Answer

We send product review requests 7 days (UK orders) or 14 days (International orders) after your order has been dispatched. Please follow the links in the emails to leave a review on the product.

Want to leave a service review? Head to our trustpilot page to tell us how we did.

Question 39

I’m a brand owner, can we collaborate on a project?

Accepted Answer

We are always looking out for new collaboration opportunities. If your brand aligns with our products and ethos, please reach out to affiliation@wickedbrick.com to discuss potential opportunities.

Question 40

Can I cancel my order before I’ve received it?

Accepted Answer

You can cancel your order anytime before your order goes into production for a full refund. To find out the status of your order, please get in touch with the customer service team using the helpdesk on our website.

Question 41

Where can I find product assembly information?

Accepted Answer

We include assembly information within all of our product packages, if you cannot find your instructions you can also find detailed assembly information within the product pages.

Additionally, the team have created some handy how-to videos for some of our most popular products including how to build a signature Wicked Brick Display case & How to build a Warhammer Display case. Head over to our Youtube channel for more.

Including:

How to Build a Display Case: Linked here

How to Build a Warhammer Display Case - Linked here

Question 42

Careers Information

Accepted Answer

We are committed to fostering an inclusive and creative workplace where you are inspired to let your imagination soar. We take pride in providing a collaborative and innovative work environment where creativity is highly valued. Our employees enjoy opportunities for professional growth, competitive compensation, and a supportive culture that promotes work-life balance. Do you share our passion for quality products and customer satisfaction? Are you seeking a role that offers job satisfaction and a community of shared successes? Discover the opportunities available on our careers page.

Wicked Brick Talent Forge: Waiting for your dream role? Submit your CV and cover letter and our team will contact you as soon as it’s available. “Submit Your CV” link human.resources@wickedbrick.com

Question 43

How do I cancel my order?

Accepted Answer

Please contact us via contact form to request a cancellation, please provide a reason for cancellation.

Question 44

How do I fix your wall mounted displays to the wall?

Accepted Answer

Wall mounted display instructions may vary depending on the design, for the most accurate & up to date instructions we recommend visiting the original product page. However, most of our wall mounts can be constructed & installed using the following guides:

Wall Mount instructions for displays with black back plates
Wall Mount instructions for displays with printed back plates

Still looking for support? Reach out to the team here

Question 45

Trade/B2B Opportunities

Accepted Answer

Are you a business looking for a display solution for your store or a brand looking for an opportunity to resell the Wicked Brick display range? Whilst we are not currently actively offering trade discounts we are open to new opportunities to collaborate with like minded businesses

For more information or to discuss your specific requirements, please contact our support team here. We look forward to building a successful partnership.

Question 46

Can I update my shipping address?

Accepted Answer

Yes you are able to change your shipping address until your order goes into production. Contact the team to request an update.

Question 47

LEGO Display Recommendations

Accepted Answer

At Wicked Brick we create display cases & stands designed specifically for individual LEGO set numbers. Looking for a specific solution? Use the search bar and search the LEGO number to find the corresponding solutions.

Not sure on the set number? We've created a spreadsheet with all of the display options, their corresponding set numbers, weights, dimensions & price information for you to compare options.

Explore the LEGO Product Recommendation Guide or alternatively view in PDF format here

We also offer a range of solutions that can be suitable for a wide range of LEGO and other collectables including our best selling IKEA range, our Minifigure displays & Vehicle display stands.

Still looking for help? Contact the team today.

Question 48

How can I update the address on my order?

Accepted Answer

We are able to update your address until your order enters the last stage of production. To request this please place a request via the help centre here. Please ensure you have included your order number, old address and new. If your new address is in a different area there may be an additional charge, please note we are unable to update addresses to a different country, you will need to cancel and reorder.

Question 49

Warhammer Display Recommendations

Accepted Answer

Our regular Miniature cases are designed to hold individual pieces. They have a square base and are available in 3 sizes. Each size has 2 height options.

Our Oversized Miniature cases are designed to hold individual pieces. They have a square base and are available in 2 sizes. Each size has 2 height options.

Squad cases have a rectangular base, they are available in 3 widths and 2 depths. The heights are standard across the Squad case range at either 94mm or 199mm

Army cases have a rectangular base and are available in 3 widths and 2 depths. Each size is available in 2 height options.

How to Measure your Miniatures:

Whilst most miniatures are measured by the base, you need to measure the total dimensions of the figure. This means anything that overhangs the base, from wings to swords and flags to canons. Make sure you measure from point to point.

How to Measure an Entire Unit:

When you want to display more than one miniature in a case, you should set the miniatures out in the layout you would like them displayed. Measure the overall width and depth, taking into account the overhang of the miniatures on their base. Once you have the dimensions and are happy with the layout, measure the height of the tallest miniature you are wishing to display. This will dictate the height of the case you need.

For examples & internal dimension information on our Warhammer range check out our sizing guide here. Still not sure about the correct case type contact our team via our contact form here.