I get that expectations at point of sale are Wicked Brick may deliver my display case by the 6th week. However, I finally received the item just over 2 months from order date. What I didn’t expect was having to chase customer support twice after week 6. At no time did I receive any direct communications from Wicked Brick without my prompt. My other gripe was that with my display case there were no detailed instructions/illustration on how to build a non-standard stand (mine had 5 components). The A4 generic paper insert was utterly useless (as were online links) and I’ve previously built several other Wicked Brick display pieces. After over an hour of trial and error I finally worked it out BUT it should not be this hard!?!
The display case is really great, but Wicked Brick you need to try much, much harder to decrease your lead time, seriously improve communications and at very least provide comprehensive instructions for self-build. If you don’t your competitors will take your customers/business!